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Applicant FAQs

Q: Where can I obtain a housing application?

A: Housing applications are currently only accepted online.  You may visit our website, and select the Housing tab, then select Apply for Housing to review any open Wait Lists.

Q: Is there assistance available to fill out housing applications online?

A: Yes, TGHA has a Call Center available, Monday thru Friday from 9:00am to 5:00pm.  Please dial 833-736-3765 for assistance.

Q: How will I know if my online housing application has been accepted?

A: Once your application is accepted, you will be issued a confirmation number.

Q: What if I have general questions about an existing application?

A: You can email for assistance.

Q: How can I update my Application once it is accepted?

A: You may update contact information on an existing application, online under the Housing tab. There is an electronic Application Update form that can be filled out and submitted online. If you need assistance with updating your Application's contact information, please call 833-736-3765.

Q: What happens after a housing application is completed?

A: New housing applications are added to an existing Wait List of Applicants.

Q: How will I know when my application has been selected?

A: You will be sent a Wait List Selection letter when your application is being processed.

Q: How long does it take for an application to be selected?

A: Applications are selected based on the availability of rental assistance funding and/or unit availability for the number of people in your family.

Q: Who should I contact if I have questions regarding a Wait List Selection letter?

A: You should contact the telephone number or email address enclosed in your letter.  You may also contact TGHA Customer Service at or 864-467-4250.